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Customer Service Representative

You’ll be working along side a team of talented sales agents and engineers to help our customers find the insurance that’s right for them. This job entails no cold-calling and only outreach to customers that have made requests for coverage through our mobile apps.

About Cover

Cover is a national insurance brokerage, licensed in all 50 states, working with more than 35 carriers. We source our customers entirely from our iPhone and Android apps. Right now, we rank #1 for searches of insurance on the AppStore in Canada, and within the top 10 in the US on any given day. The company is backed by Y Combinator and many other world-class investors.

Key responsibilities

  • Provide follow-up calls, emails and online chat 
  • Build and maintain customer relationships 
  • Act as the main point of contact for all customer service issues 
  • Provide prompt, professional and compassionate communication with prospective and current clients.


  • 0-2 years of sales experience  
  • College degree required  
  • Excellent time management and organizational skills
  • Capacity to learn concepts quickly and independently
  • A passion for learning and improving
  • Ability to work multiple weekend days per month


  • Unlimited paid time off
  • Fully paid for Health and Dental Insurance  
  • Free in office lunch 4 days a week
  • Fully stocked snack bar  
  • Kegerator  
  • Frequent company sponsored parties and outings
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