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Customer Service Representative

Think insurance is boring? We did too. So we built a company that takes everything you think you know about buying insurance and turns it on its head. 

 

At Cover, want to become the largest and most customer centric insurance company in the world. 

 

Founded in 2016, Cover is a mobile-first insurance platform licensed in all 50 states, working with over 35 carriers. We were part of Y Combinator’s W16 batch, and have gone on to raise $27 million across three funding rounds backed by world class investors. 

We’re growing fast. In the past year we’ve scaled the team from 30 to 100 people across our San Francisco and Toronto offices.

Across our diverse and multi-skilled team we’re working together to deliver a service that’s effortless to interact with, transparently priced, and built on a sustainable and long term footing.

We’re pushing hard to make our vision of insurance a reality and we want dedicated, inquisitive and collaborative people who are ready to play their part in achieving our goal.

The Role

You’ll be working along side a team of talented sales agents and engineers to help our customers find the insurance that’s right for them. This job entails no cold-calling and only outreach to customers that have made requests for coverage through our mobile apps.

Key responsibilities

  • Provide follow-up calls, emails and online chat 
  • Build and maintain customer relationships 
  • Act as the main point of contact for all customer service issues 
  • Provide prompt, professional and compassionate communication with prospective and current clients.

Qualifications

  • 0-2 years of sales experience  
  • College degree required  
  • Excellent time management and organizational skills
  • Capacity to learn concepts quickly and independently
  • A passion for learning and improving
  • Ability to work multiple weekend days per month

Perks

  • Unlimited paid time off
  • Fully paid for Health and Dental Insurance  
  • Free in office lunch 4 days a week
  • Fully stocked snack bar  
  • Kegerator  
  • Frequent company sponsored parties and outings

We Believe in Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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